Customer Engagement and Customer Experience can Take Us to the Next Level...
Founder of Amazon, Jeff Bezos, says:
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.
What we're interested in here is how you communicate and behave towards your customers
- When they are in your restaurant
- When they are online
- During the rest of their daily lifes
We are very lucky to live in an age where our customers are very connected. What this means is that we are able to communicate with them regularly in a welcome an unobtrusive manner that builds loyalty and trust. We are also able to do this in a very cost effective way.
Introducing The Restaurant Marketer Customer Engagement Series
Start engaging with your customers today...
We hope you find these articles really useful, and if you'd like some more advanced, easy to action strategies have a look at our video The 4 Steps to Getting New Customer in 15 Minutes or Less a Day.